LESSON POLICIES

This agreement pertains to the school year September 8, 2020 - June 13, 2021 between Full-Blown Trombone LLC and the student.

 

Student Absences

 

When choosing a lesson time, please consult all family, medical, academic, sports, and arts calendars. Missed lessons affect the student's progress. More than 2 consecutive missed lessons with less than 2 hours notice will result in removal from the studio.

 

Please inform us at least 2 hours before a scheduled lesson if you need to miss your weekly lesson for any reason. Lessons canceled less than two hours before the scheduled time will be forfeited with no make-up or credit. Lessons may be canceled through the Student Portal or by informing the teacher.

 

Please communicate any issues or concerns that may be affecting your ability to attend your lessons. Students should arrive on time, and with all lesson materials. Lessons that begin with a late student arrival will still end at the scheduled end time so that other students are not impacted.

 

In the event that you need to miss a lesson, you may make-up up to 4 lessons during a school year. Make-up lessons will be offered only once each month through virtual platforms on a designated “make-up day” – dates will be announced in the monthly studio email and on your Full-Blown Trombone calendar. Make-up days will utilize virtual lessons (Zoom). Make-up credits may not be used for a regularly-scheduled lesson. (See “Make-Up Days” below.) Students may make up an additional 2 lessons per school year if the cancellation is due to participation in their school concerts.

 

There will be no refunds or credits. Unused make-up lessons will expire at the end of the current school year, June 13, 2021. Lesson cancellations beyond the first 4 of the academic year will be forfeited with no make up lesson.

 

Make-Up Days

We understand that you may need to miss an occasional lesson. For your convenience, we've already scheduled one make-up date per month. As long as you've given us more than 2 hours notice and are within your first 4 missed lessons of the year, you may sign up for any make-up lesson throughout the year with any teacher!

 

Please sign up for lessons on make-up days before noon the day prior to the make-up day. It is the responsibility of the student or parent to schedule these. The easiest way to sign up for a make-up day is by registering via the Student Portal on www.fullblowntrombone.com. These make-up lessons may be taught by a cooperating teacher instead of the student's regular teacher.

 

If the make-up date you would like is going to be taught by a teacher other than your student's normal teacher, you'll need to email us to sign up at fullblowntrombone@gmail.com. (The Portal won't let you use a make-up credit with a different teacher, but we will!)

 

Mid-year modification

Students who join the studio January 1st or later will have the opportunity to make up 2 absences for the remainder of their school year and an additional 1 absence for school concerts. The Make-up policies above apply.

 

No-Shows

If you miss a scheduled lesson without notifying us at least 2 hours in advance of your appointed lesson time, the lesson will be forfeited with no make-up. This also applies to non-traditional types of lessons: If we have a virtual lesson scheduled and you do not show up on Zoom, you will be classified a “no-show”. If we have an in-home lesson scheduled and you do not answer the door, you will be classified a “no-show”.

 

Practice

 

Practicing is crucial to success. Students should consider their practice assignments as important as school homework. Chronic failure to practice may result in removal from the studio.

 

Scheduling

 

The schedule for the school year will be constructed in August. Your lesson time will remain the same from September through June. If you require a schedule change in the middle of the academic year, we will try to accommodate your request but cannot promise that another space will be available. Please make every effort to schedule other activities around your lesson time.

 

*Due to the need for virtual lessons this year, we will start the school-year with virtual lessons, and have a mid-year sign-ups for in-person lesson slots based on location when in-person lessons resume.*

 

Summer lessons (July and August) follow a slightly different schedule. Those students participating in summer lessons will have scheduling priority for the school year, and in the event of a shortage of available slots in the studio, will have placement priority.

 

Payment for Regularly Scheduled Lessons

 

Each family will need to have a credit or debit card on file with us. On the 1st of each month, you will receive an email invoice, and the card will automatically be charged for monthly tuition. This requires no monthly action from you. You will be charged for all available scheduled lessons for each month.

 

In the event of a billing issue, please contact us as soon as possible at fullblowntrombone@gmail.com.

 

Late Payment

If for some reason your card is not able to be charged, we will contact you. A late fee of $10 per week will be added to your account for every week that you are late on your lesson payment. If we are not able to collect payment for the month prior to your second lesson of the month, lessons will be temporarily suspended until we can sort out the payment.

 

Holidays and Teacher Absences

 

You will not pay for any lesson that we have designated as a holiday break. Most holiday breaks will coincide with that of the area's public school calendar, but they may not coincide exactly. Please check your Full-Blown Trombone calendar for these dates.

 

Your regular teacher will occasionally need to miss a lesson due to professional performance opportunities, family obligations, and/or sickness. In the event of such a teacher absence, a different instructor may substitute for the regular teacher. Lesson policies will still apply. The teacher may also choose to reschedule to a mutually agreeable time. Once you both agree on a rescheduled lesson time, regular attendance policy stands.

 

Leaving Full-Blown Trombone

 

If you wish to discontinue lessons, you need to finish out the month you have paid for and notify Full-Blown Trombone LLC by email at fullblowntrombone@gmail.com by the 20th of the month prior to your leaving. For example, if you need to leave the studio effective March 1st, then you need finish out your February lessons and email us by February 20th to avoid being charged for March's lessons.

 

There are no refunds. Any unused make-up lessons will be forfeited. Unused makeup lessons may not used as credits when leaving the studio or at any other time. They can be used only on designated make-up days while you are a member of Full-Blown Trombone.

 

Any break in paid lessons, even temporary, will constitute “leaving Full-Blown Trombone”. Lesson times cannot be held in the event that you leave the studio, even on a temporary basis.

 

Inclement Weather

 

In the event that the public schools in your area have closed early, canceled school, or canceled all after-school activities due to inclement weather, we will automatically revert to virtual lessons for the day at normally scheduled lesson times. Normal lesson policies apply. If you do not have Zoom, you can download it easily for free. These lessons follow the same absence policies as traditional lessons.

 

In-Home Lessons

 

There must be an adult present in the home in addition to the teacher and student during in-home instruction. If an adult is not present in the home at the scheduled lesson time, the instructor will leave and the lesson will be forfeited without make-up opportunity or credit.

 

Lesson times may vary slightly week-to-week according to unpredictable traffic, but students will receive the full lesson duration from the time of the instructor's arrival.

 

Pandemic (who would have ever thought we would need a pandemic clause?!)

 

Due to the current COVID-19 health pandemic, the whole studio will be using Zoom for virtual weekly lessons out of concern for the health and safety of all students, parents, teachers, and their families. Large gatherings will sadly be postponed. When it is safe to do so, we'll make a studio-wide announcement, sign up for new lesson slots based on locations, and go back to in-person lessons. Because we use other facilities, play in small and constricted spaces, and are unable to use masks while playing our instruments, we'll be making decisions out of an abundance of caution. We are very serious about the safety of our students.

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